Shipping policy

Shipping Policy

1. Order Processing Time

All orders are processed and prepared for shipment within 24 to 48 business hours.
Once your order has been shipped, you will receive a confirmation email containing your tracking number.

2. Shipping Destinations and Rates

Destination	Standard Delivery	Free Shipping	Flat Rate Below Threshold
United States	8–10 business days	Orders over $60 USD	$4.95 USD
Canada	8–10 business days	Orders over $80 CAD	$7.95 CAD

(Monday–Friday, excluding holidays. Delivery times are estimates, not guarantees.)

3. Order Tracking

Every order includes tracking. You can monitor your package directly on our website or via the link in your shipping confirmation email.

4. Customs, Duties, and Taxes

U.S. orders: Generally exempt from customs duties under the $800 USD de minimis threshold.
Canadian orders: All duties and import fees are prepaid by PurrEver — you will pay $0 at delivery. No customs surprises.
Quebec residents: Applicable GST (5%) and QST (9.975%) are added at checkout.
Other Canadian provinces: Applicable GST or HST is added at checkout based on your province.

5. Lost, Stolen, or Damaged Packages

PurrEver is not responsible for packages reported as stolen after a confirmed delivery.
If your package arrives damaged or is lost in transit, contact us at Hello@MyPurrEver.com within 14 days of the scheduled delivery date so we can assist with a replacement or claim.