Shipping policy

Shipping Policy

1. Order Processing Time

All orders are processed and prepared for shipment within 24–48 business hours. Once your order ships, you'll receive a confirmation email with your tracking number.

2. Free Shipping & Delivery Times

We offer free standard shipping on every order — no minimum, to all of our markets.

Estimated delivery times (business days, Monday–Friday, excluding holidays):

Our fountains ship from our international fulfillment partners, so transit times can vary slightly by destination and season. Delivery times are estimates, not guarantees.

3. Order Tracking

Every order includes tracking. You can monitor your package via the link in your shipping confirmation email.

4. Customs, Duties & Taxes

Because orders ship internationally, some destinations may apply customs duties, import fees, or local taxes on arrival. Any such charges are determined by your local customs authority and are the responsibility of the recipient. We're unable to predict or control these charges.

• United States: Orders are generally exempt from customs duties under the $800 USD de minimis threshold.
• Canada: GST/HST (and QST for Quebec residents) is applied at checkout where required. Import duties or fees, if any, are assessed by Canadian customs on arrival.
• UK / Australia / New Zealand: Applicable VAT/GST and any import fees may be assessed by your local customs authority on arrival.

5. Lost, Stolen, or Damaged Packages

If your package arrives damaged, or is lost in transit, contact us at hello@mypurrever.com within 14 days of the scheduled delivery date and we'll help arrange a replacement or claim.

We're unable to take responsibility for packages marked as delivered by the carrier but reported stolen afterward. If a confirmed-delivered package goes missing, contact us and we'll do our best to help you file a claim with the carrier.